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Why Lencore Has Measurably Better Sound Quality: Technically Superior + Voted Most Comfortable Sound

 

Any manufacturer can say its sound masking system is better. Lencore proves it on the two most important measures: how well it creates and maintains speech privacy and how it sounds (so comfortable, you don't know it's there).

  • Better Speech Privacy
    • This is, after all, why you want a masking system in the first place. Because Lencore puts more than 30 years of engineering behind its sound (our first system was built in the early 1970s), you're assured of a quality system that accurately maintains speech privacy levels throughout your space. The Lencore system's digital sound is generated with a CMOS-programmed micro-controller integrated circuit; this sound has been shown to meet and exceed ASTM standards for speech privacy and sound uniformity. Plus, your system is rigorously tested before it leaves the factory.

     

    • Lencore systems provide point-by-point technical advantages in tuning, control and coverage
      • Lencore systems give you both individualized and central control of speakers. On-site, central control is available via Programmable Timers or at the Central Volume Control Unit. Systems with only central control features can be changed at the control panel, which is retained by the system manufacturer away from the sound masking system. There are many other important differences between Lencore and these central systems.
      • Lencore systems ensure sound uniformity with no "sound drift" that requires re-tuning. Most other masking systems need to be attended to regularly and maintained annually to keep their sound from degrading over time.
      • Lencore's unmatched sound tolerances are tighter than every system on the market. Systems are tunable to +/- ½ decibels (dBs), compared to the +/- 3.0 to 5.0 dBs of other systems. A potential 3.0 dB variance opens a wide window of 6.0 dB, causing hot spots (sound masking is too loud and intrusive) and cold spots (sound masking is too low and speech will not be masked). Because Spectra systems can be so finely tuned, you can be confident in uniform, comfortable speech privacy.
      • One size doesn't fit all. Truth be told, most offices have multiple distinct sound signatures (think reception area vs. a call center) Unlike the competition, the Spectra system¹s sound masking levels can be customized to areas as small as 225 sq. ft. Most other systems mask in half- or full-floor zones. For example, central systems often use only one or two equalizers to shape the sound masking for an entire floor. This severely limits the ability to tune the sound to the needs of smaller areas. The same limitation applies to the main volume control of central systems.
      • Lencore systems treat, cover and tune 100% of your space, versus some systems that can only tune to approximately 80% of your space compromising your comfort and quality.
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      Lencore's commitment to engineering results in one thing: your client and the people using the space get truly uniform speech privacy.

       

      • Better, More Comfortable Sound
        • Lencore systems are chosen as the preferred sound 99% of the time when evaluated side by side with other sound masking systems. Some systems produce nothing other than white noise. Try tuning your radio to the static between stations (a fair representation of white noise) and see how long you can stand listening to it.
        • Make no mistake: Sound quality is just as important as speech privacy! And the differences in sound quality between sound masking systems are real. A jet engine installed in your office will give you total speech privacy—especially since, after about two minutes, no one will be left to hear you scream.
        • The bottom line is: hearing is everything. Don't risk installing a masking system with the wrong sound or worse. When comparing systems, be sure to listen to each of them. Better yet, ask for a demonstration in your current space.

       

      • What Else Makes Lencore Better?sound
        • Lencore offers speech privacy, acoustical comfort, increased productivity and greater efficiency. Lencore systems require no on-going maintenance and have a 20+ year life expectancy.
        • All masking/paging units are UL Listed for air-handling space
        • The temporal and spatial uniformity of Lencore's Spectra Sound Masking is unmatched in the industry and proven to meet ASTM standards for speech privacy.
        • Lencore products are manufactured in the US with high levels of recycled content and within strict environmental guidelines.
        • SPEC™ (Sound and Privacy Evaluation and Criteria), Lencore's diagnostic software, documents the improvements in speech privacy levels.
        • Award-Winning Energy Savings: Lencore's Sound Masking Systems are low voltage and energy efficient.
  • Get Your Payoff: Rapid ROI, Productivity Increases
    • An investment in speech privacy is a smart investment. A sound masking system will pay for itself in less than one year. In fact, the systems can cost far less than other solutions for absorbing or blocking sound, such as slab-to-slab construction or adding insulation above ceiling tiles.

Productivity increases are proven in workspaces with sound masking systems. Studies show productivity increases of 3 to 20 percent*1 per employee – putting an immediate return on the bottom line. Figure the construction and productivity returns you can realize with sound masking using Lencore's Cost Benefit Matrix or ROI Calculator.

Why does productivity improve? Because having speech privacy means people can focus on their work. (One study showed that poor acoustics increased errors made by data entry staff by 27 percent*2).

  • Consider this everyday example of why we all need good acoustics:
    • What happens when you’re driving, and are lost or need directions?
    • You feel stressed and you need to concentrate.
    • What’s the first thing most people do?
    • Turn the radio down – or off – to eliminate the distraction!

Without sound masking and proper acoustics, employees in any work environment can get similarly “lost,” especially when working on a new or unfamiliar task (we can all drive with the radio blaring when we know the route). It makes sense that controlling noise enables people to think more quickly and clearly!

Realize ROI and enhanced productivity when you install a Lencore sound masking system. Contact us for an evaluation or estimate today.

 

*1 According to numerous independent test results.
*2 Data Entry Management Association.

 

  • Need More Good Reasons to Plan Your Acoustics Carefully?
    • Open plan offices are the norm. Every employee working in them would appreciate — and benefit from — having speech privacy.
    • We all have less space, which means less speech privacy. The drive to reduce real estate costs often results in less square footage per employee and increased numbers of people in one space.
    • It's noisy out there. Noise is the number-one problem in today's workspaces, according to numerous independent studies.
    • On average, people spend one fourth of their workday in noise-generating activities. One person in a standard open plan setting can distract as many as eight people — even more in a call center environment
  • Lencore Sound Masking Systems Include:
    • Custom System Design
    • System shall be designed so that individual speaker or component failure will have no impact on the balance of the system
    • All masking/paging units must be UL Listed for air handling space
    • System must confirm following ANSI standards: ANSI S1.4, ANSI S1.6, and ANSI S1.11
    • The system must comply speech privacy ASTM standards
    • The Sound Masking system must use a unique integrated sound masking, music and paging system that uses infrared remote controls
    • The sound masking source must produce 20Hz through 20,000Hz
    • Active spectrum shaping control per noise source to shape sound for speech privacy and comfort
    • Multiple amplifiers per sound source with global and zone attenuator to adjust the sound
    • Power supplies to adequately power the system
    • Paging and music equipment that does not affect the volume or shape of the sound masking
    • Independent volume controls for masking and paging
    • 24/7 multi-event Programmable Timer
    • Generation and integration of multiple random sound masking sources and by using E-sound® technology equates to the best sound and effective sound masking. Your choice of in-plenum and direct fired speakers
    • The direct-fired systems provide two sizes of speakers 4" and 6" for wider coverage
    • In open areas and larger enclosed spaces, the overall sound level produced has spatial uniformity of no more than ±½ dB between any two sound generating units
    • Sound masking equipment must be comprised of at least 50% recycled Aluminum content and use recycled plastic content
    • A 10 year full warranty on all sound masking equipment
    • The system are manufactured in the USA
    • Maintenance-free system with NO monthly, quarterly or yearly fees
    • 12-month Acoustic Checkup
    • Privacy Index Report that uses information from our SPEC™ program to qualify and analyze the acoustical performance levels of your space, enabling a fact-based approach to analyzing and predicting spatial and temporal uniformity of sound for the sound masking

 

  • In addition, Lencore’s Networked systems are:
    • Capable of separately and independently configuring zones for sound masking, paging and music via the network empowered through its central control
    • Capable of performing a complete diagnostics of its entire functions including diagnostics of the network, hubs, nodes, routers, dsps, memory, circuitry, amplifiers and power
    • Open platform systems which can be accessed via an authorized computer access point with the use of a password
  • Evaluating Sound Masking Systems: Buy Sound, Not Looks!
    • When you're comparing masking systems made by different manufacturers, be certain you know what you're really buying. Ask yourself, what is it that I am consuming? The answer: you're consuming sound. Period.
    • Forget the shape of the speakers, where the controls are, how they work, how all the components look, etc. At the end of the day, you will only be concerned about the sound and how it performs.

     

    • Tips for Evaluating a Masking System's Sound

    The sound from a masking system must do two — and only two — things:

  • 1. It must mask speech (giving you speech privacy) and,
  • 2. It must not be a distraction (in other words, it must produce a "comfortable" sound).
    • Everything else (controls, price, service, warranty, etc.) comes after. Of course, these factors are important, but if the system doesn't perform properly or sounds terrible, why buy it?
    • So, just what does a system need to do to accomplish both of these primary objectives?
    • The most reliable measure for how a masking system masks speech and creates speech privacy is the articulation index - the industry standard for speech privacy - as defined by ASTM (American Society of Testing and Materials). The Annual Book of ASTM Standards defines Articulation Index as "a computational method for predicting the intelligibility of speech for talkers and listeners," and it is measured using ASTM Test E-1130.
    • Jargon aside, the AI represents how well speech can be understood in a given space. AI is expressed as a decimal value between 0 (speech is unintelligible) and 1.00 (speech is easily heard and understood). To achieve speech privacy per this standard, an AI reader must read .2 or lower, indicating that 20 percent or less of the spoken word is intelligible. To achieve speech confidentiality, the reader must show .05 or lower.
    • Ideally, the masking system you select will attain the proper AI for speech privacy by customizing its sound to complement a number of different factors:
    • The frequencies of male and female voices, and their loudness (or decibel level) at normal speaking levels
    • Ambient noise in the space
    • The acoustical values of the building's interior construction and furnishings (such as absorption and reflection coefficients, etc.).
    • Surprisingly, not all systems are on par with each other on how they produce, distribute and tune masking levels to address the three factors above. For a side by side comparision of Lencore's systems versus competing systems, contact Lencore at info@lencore.com.

     

    • What Else Makes Lencore Better?
      • Lencore offers speech privacy, acoustical comfort, increased productivity and greater efficiency. Lencore systems require no on-going maintenance and have a 20+ year life expectancy.
      • All masking/paging units are UL Listed for air-handling space.
      • The temporal and spatial uniformity of Lencore's Spectra Sound Masking is unmatched in the industry and proven to meet ASTM standards for speech privacy.
      • Lencore products are manufactured in the US with high levels of recycled content and within strict environmental guidelines.
      • SPEC™ (Sound and Privacy Evaluation and Criteria), Lencore's diagnostic software, documents the improvements in speech privacy levels.
      • Award-Winning Energy Savings: Lencore's Sound Masking Systems are low voltage and energy efficient.
  • What Will I Get for My Investment in a Lencore Sound Masking System?
    • Lencore Sound Masking will pay for itself in less than one year through increased comfort and productivity
    • An immediate increase in worker privacy and productivity. Workers have less stress and better morale because they are able to concentrate
    • The tightest tolerance (+/- ½ dB) masking system available from any manufacturer
    • Lencore masking systems have been tested and shown to meet ASTM standards for speech privacy
    • Speech privacy that meets HIPAA and GLBA federal mandates for oral privacy
    • A Privacy Index Report documenting masking and speech privacy levels before and after sound masking, generated by Lencore's SPEC™ software diagnostic tool
    • A system that produces consistent masking levels throughout 100 percent of your space, with no 'hot' or 'cold' spots
    • A zero-maintenance masking system, without the hidden or added costs of some competitive systems
    • 10 year full warranty
    • Eco-friendly products that are low voltage, energy efficient and with high recycled content
    • UL listed air-handled products
  • Beware of Myths! Be Aware of Sound Quality and Performance
    • Lencore Spectra® Masking Versus Other Systems. The office landscape is littered with sound masking systems that don't function as originally promised. They either don't mask speech according to specifications (the client's or ASTM standards for speech privacy), or, their "sound" is distracting and intrusive. Maybe both!

     

    • They defeat the two main functions of a sound masking system:
      • 1. It must mask speech.
      • 2. It must produce a "comfortable" sound

       

      Don't be swayed by how sophisticated a system looks, or by features that complicate more than contribute to how your system performs and sounds.

      Your system of choice should be the one that best meets both criteria.

       

      • The Facts Versus the Myths
        • The side-by-side comparison of systems that follows debunks several of the myths and misunderstandings about the different types of available masking systems, their performance, flexibility and operating costs.
        • Your local Lencore representative can provide full comparative details, and a demonstration of Spectra's preferred sound.
        • Call Lencore at 516.682.9292 for more information about how Lencore's sound masking systems compare with other sound masking systems.

         

        • What Else Makes Lencore Better?
          • Lencore offers speech privacy, acoustical comfort, increased productivity and greater efficiency. Lencore systems require no on-going maintenance and have a 20+ year life expectancy.
          • All masking/paging units are UL Listed for air-handling space.
          • The temporal and spatial uniformity of Lencore's Spectra Sound Masking is unmatched in the industry and proven to meet ASTM standards for speech privacy.
          • Lencore products are manufactured in the US with high levels of recycled content and within strict environmental guidelines.
          • SPEC™ (Sound and Privacy Evaluation and Criteria), Lencore's diagnostic software, documents the improvements in speech privacy levels.
          • Award-Winning Energy Savings: Lencore's Sound Masking Systems are low voltage and energy efficient.