Frequently Asked Questions

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I've heard that the best masking sound is a digital sound; does your system have a digital sound?

Yes, Lencore's sound is created DIGITALLY and is generated with a CMOS programmed micro-controller integrated circuit to ensure quality. However, it is important to realize that all sound, regardless of whether or not it is created digitally, must eventually be converted to analog in order to be distributed through a speaker system. Some manufacturers muddy that fact, but we make a policy of being clear and direct with our clients at all times.

What is the most important thing I should look for in a sound masking system?

This is a great question. There are two most important qualities a sound masking system has: first, the sound masking system must provide speech privacy that meets ASTM standards for speech privacy. Second, the sound masking system must be comfortable to listen to. In short, the sound masking system must provide speech privacy and at the same time must not be intrusive. Ask for a demonstration — hearing a system is everything. After all, what you will be consuming on a daily basis is the sound you will hear, nothing more and nothing less. Read more in How to Evaluate Sound Masking Systems: Buy Sound, Not Looks!

What kind of adjustment features and technology should I look for in my sound masking system's control features?

There is a lot of banter in the industry about the technology that you need to control and adjust the masking system. But the beauty of a properly tuned system, once installed, is that it shouldn't need to be changed or adjusted unless there are significant changes within the space. Don't pay for technology that you shouldn't need or don't want. The best sound masking systems will offer you instant access as well as central control features. However, as buidling integrated systems become more popular, some progressive companies are looking for sound masking systems with network controls. If this is an option you choose, make sure you look for an open platform & non-proprietary system to avoid potential problems and security risks.

What is a "networked" system?

A networked sound masking system can enable the end user to access the system controls and make system adjustments through a web device. Some systems allow both on-site access and remote access. Make sure your system is password protected and it doesn't require third-party system to be loaded on your server in order to manage the sound masking, paging or music.

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