Frequently Asked Questions

How can I place an order?

Orders can be placed by sending a purchase order or by signing and dating our quote saying "Approved to Proceed" to po@lencore.com. They can also be faxed to 516-682-4785.

How can I buy product?

Since Lencore has a number of distribution channels, we encourage you to complete our Project Request Worksheet or Contact Us page and a salesperson will contact you directly to discuss how we can help you.

Can you send me a price sheet?

Lencore doesn’t typically provide price sheets as our systems are customer engineered to meet customer needs.

What is sound masking?

Sound Masking is an effective method of creating speech privacy and comfort in the office environment. The common complaint in the office is that it is too noisy, but in most cases the office is designed so quiet that voices become annoying and obtrusive. Therefore by gently raising the background sound in the office using a pre-engineered group of frequencies, we can create speech privacy and a comfort. This enables employees to better concentrate and become more accurate and productive in what they do.

Where do you put sound masking?

Sound Masking goes where you don’t want speech to be overheard (over the recipient). For example if you don’t want people in reception to overhear what is being spoken in the conference room, you would put the sound masking outside the conference room over the people in reception. If you put it in the conference room it would make it so the people within the conference room would no longer be disturbed but the employees outside would still understand them. It is easy to remember as sound masking goes “where the ears are”.Sound masking can be very effective in open plan environments, private offices, call centers, corporate environments, law firms, healthcare environments, financial institutions, government facilities, military facilities and anywhere speech privacy is required.

How do your systems compare to other systems on the market?

Lencore offers multiple sound masking solutions and our systems are the best value on the market today. There is a huge difference between Lencore and other sound masking systems starting with the quality of the sound. The quality of sound is the #1 criterion in evaluating sound masking because at the end of the day, if the sound masking is annoying, the client will lower the volume or shut it off thus not getting the level of speech privacy and comfort they are looking for. So it is very important to hear the difference in sound quality and understand the differences between systems. The more knowledgeable the buyer, the better value Lencore solutions become.

What is the difference between White noise and Pink Noise?

White noise is a sound that has equal energy on every frequency. Pink noise is equal energy per octave, rather that equal energy per frequency. What this means to you is that Pink noise is effective for creating speech privacy and is more comfortable to listen to in an office environment.

Can I get a demonstration of your system?

Demonstrations can be arranged by speaking with your local Lencore Representative.

Can you also run paging or music through your system?

Our systems are designed so that you can run quality paging and music through them with separate controls in addition to sound masking. Therefore you can get three functions in one system. We also have systems that can do Mass Notification Emergency Communication (MNEC) that can comply with NFPA requirements.

Can you use the same speaker for paging or music?

Lencore speakers are designed so that you can also use them for sound masking, paging and music. Our systems allow you to control sound masking separate from paging or music.

Does your system use proprietary software or cables?

No. Our Spectra System uses plenum rated 18/2 and 18/6 common cables and does not use software. Our Spectra i.net System uses plenum rated CAT5E and 16/2 common cables and conforms to ANSI 709.1 for Open Platform Systems.

Where is your product manufactured?

Lencore systems are manufactured in our own plant in Upstate New York in the USA. Our Made in America Statement is available upon request.

What is your Warranty?

Lencore offers a 10 year warranty on our systems. Please see our warranty for specific details.

Can you use sound masking if you don’t have a drop ceiling?

Sound Masking can be very effective when used in open ceiling environments. Usually we specify either painted or decorative speakers in these areas and custom tune these spaces for greater effectiveness and comfort.

How many OP’s can I have in my network?

Up to 199 OP’s can be used per iLon.

How many speakers can be connected to one OP channel?

OP’s can accommodate 8 speakers per channel. 32 speakers per OP in total.

How many OP’s can be powered by one power supply?

Up to 6 OP’s can be powered by one power supply, sound masking only. 3 OP’s can be powered by one power supply when paging is included. Lencore recommends using the 320 watt power supply G14-P320. For multi floor installations; regardless of the number of OP’s another power supply must be used between floors.

When and where do I use the G21 Data Terminator?

Use the G21 Data Terminator on the “Data Out” port on the last OP in the system.

I just powered on the iLon yet I cannot login to it, why?

It can take up to 5 minutes for the iLon to completely boot up.

How many feet of data cable, in total can the system have?

The maximum length for all the data cables should be no more then 3000 feet. If the system requires more then 3000 feet of cable in total, add a G70 Router at 3000 feet.

How many OP’s can be in one system before having to add a router?

Lencore recommends adding a G70 Router at every 30th OP.

Do I have to connect anything from OP to OP?

Yes, the Data cable should go from the “Data Out” port from the first OP to the “Data In” port on the next. Also connect 1- conductor wire from any of the ( - ) negative power ports on the first OP to the ( - ) negative of the next OP.

What gauge and type of wire is required for power, data and audio with iNet?

For Power: 16 Gauge/2 Conductor – Plenum Rated is required. For Data: CAT 5e or equivalent – 4 Pair – Plenum Rated – Straight Pin For Audio: CAT 5e or equivalent – 4 Pair – Plenum Rated – Straight Pin

Can I bundle my power and data cables together?

No. Data wires must be run at right angles to power wires found in the plenum.

Can I wire the power supply while an OP is powered?

No. Never wire or connect power to an OP while power supply is on. Always connect wiring to OP’s while power is off.

Should I check polarity of ALL connections before powering system on?

YES. It is HIGHLY recommended to check all connections are polarity correct before powering any part of the system on.

What does the Step adjustment on the speaker change?

The Step adjustment changes the masking volume only.

What does the Gain adjustment on the speaker change?

The Gain adjustment changes the masking volume only.

Where is the Gain control on ceiling plate speakers?

The Gain control on ceiling plate speakers is behind the grill. Remove the grill to adjust the gain (masking volume).

Can the masking be turned off and still allow paging/music?

No. The system can only mute the masking, music and paging simultaneously. A mute switch is required to mute the system.

Will the RCVC wall switch adjust the paging/music volume?

No. The RCVC wall plate only adjusts the masking volume.

Can two CVC/RCVCs be used for the same zone?

No. Only one CVC/RCVC per zone can be used.

Does the RCVC wall switch adjust the masking volume of all speakers?

Yes. The RCVC wall switch will adjust the masking volume of all speakers wired to the RCVC.

How do I add single zone phone paging?

A POTS line is required and an amplifier. If the PBX has a paging (audio) output, it can be wired directly to the amplifier otherwise a TAMB2 module is required.

How do I add music?

An amplifier is required.

How do I add multiple zone paging?

A PCM unit is required and one amplifier per zone.

How can a VOIP system connect to Spectra for paging?

A POTS line is required for paging. An FXS or ATA analog card must be used with the customer’s phone system.

Why is the Spectra Classic system humming?

The white wire cannot be connected between mains (LM6). The white wire is only used for secondary speakers (LS6). If paging is not used, turn all “Paging Volume” controls on every Main (LM6) counterclockwise (off).

Does the RCVC have to be the first speaker from the transformer?

No. The RCVC can be anywhere in the line although placing the RCVC in the middle of the line is ideal.

Does the transformer have to be connected to the first speaker?

No. The transformer can be anywhere in the line although placing the transformer in the middle of the line is ideal.

How many secondary speakers can be connected to a Main (LM6) and CVC/RCVC?

You can wire two secondaries (LS6) to a Main (LM6) but only one secondary to a CVC or RCVC.

Can the system be programmed to automatically adjust the masking volume based on time of day?

Yes. Lencore sells a Timer module to adjust the masking volume based on time of day.