Lencore > Resource Center > Common Resources > Industry-Topic Resources > HCAHPS

Comfort & Privacy in Healthcare Facilities


From large to small in-patient healthcare facilities where a quiet environment ensures better rest and recovery, and where protecting the privacy of patient information is the law, Lencore can provide an improved acoustic environment to help meet the necessary performance objectives. 

Sound masking helps to control noise in healthcare environments. When properly designed, sound masking dynamically improves comfort and speech privacy by gently raising the ambient background sound. It changes the speech to noise ratio within a space. Lencore's scientifically-engineered sound is amplified through individual speakers installed above or in the ceiling.

The Lencore i.Net System also meets today's standards for safety with it's ability to shut off in the event of an emergency in order to allow an intelligible message to direct patients and occupants. 

Boost HCAHPS Scores

In hospital settings, careful acoustical design can help boost Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores which may affect the level of reimbursement from The Center for Medicare & Medicaid Services (CMS). An environment which produces fewer disruptions and allows for more consistent patient rest contributes to faster recovery and lower re-admission rates.

Public data from HCAHPS surveys indicate that more than half of the hospitals across the U.S. are failing in the area of provision of quiet comfort. Nationally, the HCAHPS measure for “quietness around patient rooms at night” reveals that patients are marginally satisfied. Excessive noise and the resulting lack of sleep tops the list of patient complaints.  

Lencore sound masking has increased patient satisfaction and substantially improved HCAHPS.

View HCAHPS Scores of a Hospital near you

Contact Lencore to discuss your facility

Learn More

i.Net Healthcare Brochure