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Sound Masking in Call Centers and Open Floor Plans

Sound masking can benefit call centers in several ways:

Reducing noise distractions:
Call centers are often located in open floor plans, which can create a noisy environment with multiple conversations happening at the same time. Sound masking can reduce the impact of these noises by adding a low-level ambient sound that blends with the background noise and makes it less noticeable. This can help agents focus better on their calls and reduce distractions that can affect their performance.

Increasing speech privacy:
Call centers deal with sensitive information, and it’s important to protect the privacy of customers and agents alike. Sound masking can help by reducing the intelligibility of conversations and making it harder for an unintended audience to hear what’s being said. This can improve the overall confidentiality of calls and help agents feel more secure in their work environment.

Improving acoustic comfort:
The constant drone of multiple conversations in a call center can create an uncomfortable environment for agents, leading to stress and fatigue. Sound masking can help by adding a pleasant, low-level sound that can create a more comfortable environment and reduce the negative impact of ambient noise.

Increasing productivity:
By reducing distractions and improving acoustic comfort, sound masking can help agents focus on their work and be more productive. This can lead to faster call handling times, better customer service, and higher job satisfaction.

Lencore’s state of the art sound masking can create a more productive and comfortable work environment for call center agents, leading to improved job satisfaction, better customer service, and ultimately, increased profitability for the business.

Interested in a quick quote, or have more questions and want to talk with one of our acoustical experts?  We’re happy to help.