FINANCIAL INSTITUTIONS & OFFICES
Protecting personal financial information starts with proper planning.
According to the Bureau of Consumer Protection, the Gramm-Leach-Bliley Act (GLBA) requires financial institutions – companies that offer consumers financial products or services like loans, financial or investment advice, or insurance – to explain their information-sharing practices to their customers and to safeguard sensitive data. Firms across the United States are responsible for client losses from mistakes due to employee distraction.
Sound masking can provide the appropriate levels of speech privacy to ensure that financial information that is communicated orally can be safeguarded against inadvertent disclosure and subsequent misuse.
CHALLENGES
- Under the Gramm-Leach-Bliley Act (GLBA), financial firms, such as retail banks, call centers, and board rooms, have a responsibility to safeguard their clients’ personal financial information and help prevent pretexting.
- Firms across the United States are responsible for client losses from mistakes due to employee distraction.
- With less people in every office due to social distancing guidelines, offices are quieter than ever which effects the level of speech privacy.
- Most worker mistakes and lower individual productivity can be attributed to workplace distractions such as overheard conversations.
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Case Study: Cisco
Cisco Systems – the worldwide leader and $ 39.5B network company – is concerned about privacy. Their sales offices utilize a mixture of open plan design and “quiet” rooms for confidential conversations. Specifying high-end, quality materials, Cisco’s highly engineered spaces became uncomfortable for employees because they were too quiet—almost museum like in effect.
Case Study: IndependenceFirst
IndependenceFirst is a non-profit agency directed by, and for the benefit of, persons with disabilities, primarily serving the four county metropolitan Milwaukee area. IndependenceFirst renovated a building in the historic 5th Ward of Milwaukee,
Case Study: Kaiser Permanente
Kaiser Permanente – the largest non profit health plan serving over 8.6 million members with 2008 revenue of $40.8B – was looking to improve their medical office building standard, in particular for exam rooms.