Case Study: Duane Morris LLP – System Access

The Challenge

Duane Morris LLP is a full-service law firm with more than 700 attorneys in over 24 offices around the world. Based out of Philadelphia, PA, Duane Morris has centralized most of its business operations – including their facility and construction functions.

Ferd Boisvert, Facilities and Construction Manager for Duane Morris LLP outlined several challenges that the law firm faces as they approach the design for each of their offices.

With the firm’s continued growth and expansion, in the U.S. and abroad, it became increasingly important for Boisvert to have a way to remotely manage the building systems and privacy levels for multiple properties with centralized controls from his Philadelphia location.

The Solution

In order to address the challenge of providing consistent privacy as well as centralized operational control, Duane Morris LLP selected the Lencore i.Net Networked Sound Masking System. Construction for Duane Morris’ private offices uses two walls constructed floor to deck, a perimeter wall and then a facing wall which extends only 6 inches above the acoustical ceiling.

Boisvert realized that the introduction of sound masking throughout the standard design would “solve a potentially significant problem with noise while managing cost.” The international facility construction specification was tested and designed around the Philadelphia, PA location, setting the private offices at 46.0 dBA and the open offices at 48.0 dBA.

The next challenge was Duane Morris’ operational structure. Since all functions such as Billing, Operations, IT and Facility Management were centralized in the Philadelphia location, the i.Net System was a perfect solution for Duane Morris. Beyond the sound quality, i.Net provided network capabilities, intuitive technology and flexibility on an open-platform system. The system’s use of off the shelf browser software allowed for full manipulation of the system without the need for any proprietary software. This allowed Duane Morris to maintain their centralized operations as it related to sound masking levels throughout all facilities as well as handle system diagnostics and ongoing tuning and adjustment needs.

The Outcome

Real time access enabled Duane Morris to manage the system’s volume, contour and EQ settings and adjust any zone around the world as necessary. The system’s ability to provide reporting and diagnostics gave Boisvert an online view of all system activity, function and performance.

“Lencore’s open-platform, non-proprietary system allows total design flexibility through secure remote access and didn’t mess with my IT departments system. I am able to raise the decibels (sound level) in London or turn the system off in a single private office in San Francisco, all from my office in Philadelphia,” says Boisvert. The Lencore solution provides a superior, global employee experience while allowing the facility manager to more efficiently and effectively manage the sound masking in multiple locations.

Commentary

“Any external or proprietary system software which is installed behind a firewall concerns me. I worry about how it will affect infrastructure and system operations; most importantly, I find that software upgrades are slow and cumbersome or don’t keep up with the platforms most organizations operate off of.”

-Eric Crump, Director, Global Consulting Services Enterprise IT Management & Monitoring Company

“Confidentiality is obviously the most critical component of our space design – for our clients and even between other lawyers and assistants within the firm. Managing the design of all the offices out of one location means that the design choices need to deliver a space that provides a consistent brand and experience for our employees and our clients regardless of which office you visit. Then there are the actual construction costs that must be considered when implementing the space’s design elements. And, last, because we are centralized in Philly, our operational
structure needs to be accounted for.”

– Ferd Boisvert, Facilities and Construction Manager, Duane Morris LLP

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