Returns

Start A Return

IMPORTANT: Returns will only be accepted for ninety (90) days from date of delivery and will only be accepted due to: cancellation of a job, incorrect or unneeded item ordered or purchased, or damaged or non-functional equipment.  All returns, with the exception due to damaged or non-functional equipment, carry a restocking fee in the amount of 40% of the cost of the original item.  After ninety (90) days from date of delivery Lencore will no longer accept returns for any reason.  Only items that are unused and that have been purchased directly from Lencore can be returned to Lencore.  Please ensure that the item you’re returning is repackaged with all components, attachments, cords, and documentation that were included when you received it.

To return an item to Lencore please complete the below form (all fields are required). All equipment should be returned within 30 days of submitting the return request. Please provide tracking information to accounting@lencore.com as to not delay any processing of your return.

When Lencore receives the item, Lencore will begin to process a refund consistent with this policy.  If you paid by credit card or debit card, a refund for a returned item will be sent to the card-issuing bank within fourteen (14) business days of receipt of the returned item. ACH is the preferred method to refund the return. Please contact accounting at accounting@lencore.com in order to provide banking information.

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